What to do or how would proceed in case of a refund?

[AphelionLC]

As a administrator you can win every single case in pay-pal. 



Atm I have a 100% win record for 9 months running.

 

I have a template for each claim 

 

- Refund by "did not receive item"

- Refund by "Unauthorized Transaction" 

- Refund by "Item not as expected"

 

My top tips would be; 

 

- Include personal data so pay-pal can confirm the details on the payment (They need IP and device address if you have it) 

- Include information about your "non-refund" policy in ToS 

- Include players email address that is linked to account

- Include transaction details (Processed/Confirmed/Authorized) 

- Show that they player in-fact received the item (Screenshot of username with balance of cash)